After submitting the account information, the system performs a series of validations and checks. The outcome of one of these checks is the possibility that the customer was with Payless Power previously, and left us with a balance owed.

In prior versions of this API, these customers were blocked from enrolling. But now we are able to enroll these customers if they are willing to commit to a deferred payment plan, and Payless Power placing a switch hold on their account. Displaying information similar to below to the customer when the <collect> action is received is the preferred implementation.

If the enrolling customer accepts creating the DPP and placing the switch-hold on the account, make an extra request using the Update account session endpoint, sending the action field value equals to “dpp“. If this is not accepted, then the enrollment will not be able to continue.